TERMS OF SERVICE

shipping

We ship using a range of premium couriers and shipping partners. All shipping costs will be calculated at checkout based on the destination country. All orders are processed within 1 to 3 business days (excluding weekends and holidays). Orders ship within 3-14 business days. You will receive another notification when your order has shipped.

customs

All orders are shipped from Austria, therefore customers shopping from the UK & outside the E.U. might receive additional fees upon delivery. We cannot guarantee that customers from these regions will not receive any additional import/customs fees.

Taxes

Please note that prices listed on our website do not include taxes. Taxes will be calculated at checkout and added to your total purchase price. Taxes may vary based on your location, the type of product purchased, and other factors. By using our website, you agree to these terms and conditions regarding taxes.

If you have any questions or concerns, please contact us before placing your order.

Return and Exchange Policy

If you are not completely satisfied with your order, you may return or exchange eligible items within 7 days of receiving your delivery. Below are the details regarding our return and exchange process:

RETURN PROCESS

  1. To initiate a return, please fill out our form [here] - required for processing your return.

  2. Ensure your item is unworn, unwashed, and in its original condition with all tags attached.

  3. You have 7 days from the date of delivery to return your order.

All items must then be suitably packaged, so they are not damaged during shipping.

EXCHANGE PROCESS

Exchanges are available for eligible items and subject to stock availability. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the preferred item.

Items purchased during sales or promotions are eligible for return or exchange unless stated otherwise in the promotion terms. Please check the product page for any exclusions. Sample items are final sale and cannot be returned or exchanged. Items received as part of a giveaway promotion are non-returnable and non-exchangeable.

The following items are final sale and cannot be returned or exchanged:

Used or worn products

Items purchased as part of a final sale or clearance event

Gift cards and promotional items

Please note that return shipping costs are the responsibility of the customer. All returns must be sent to the provided address, and we recommend using a trackable shipping service to ensure your return is processed efficiently.

Privacy Terms & Conditions

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the General Data Protection Regulation (GDPR), applicable under EU law. By using our website and services, you agree to the collection and processing of your data as described in this policy.